Non-Personalized Items
You may return non-personalized items within 14 days (UK) or 30 days (US) of delivery, provided they are unused and in their original condition. To initiate a return, please contact us at support@treasureitforever.com with your order number and reason for return.
Personalized Products
Due to the custom nature of personalized items, including medal displays and pet urns, we do not accept returns or exchanges unless the product arrives damaged or defective. In such cases, please contact us within 7 days of delivery with photographs and a description of the issue, and we will work with you to resolve it promptly.
*if you have preordered a marathon frame, but have not completed the marathon, returns are accepted*
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds
Approved refunds will be processed to your original payment method within 7–10 business days of receiving the returned item or confirming a defective product.